SonnusCall flows
Menus, hours, holidays and messages, built step by step, for every number and campaign.
Everything a contact center needs
Built by people who have run contact centers on the big systems, for teams that want the same power without the weight.
Smart routing
Calls go to the best agent by skill, to a team or a person, and wait with hold music, place announcements, voicemail or a callback.
Outbound campaigns
Preview, progressive, predictive and click-to-dial, with answering machine detection and local dialing hours.
AI personas
Give an agent seat to an AI that answers calls from your instructions and leaves a summary of each one.
Texting and website chat
Texts on your business numbers and chat on your website, in the same agent workspace.
Agents anywhere
Calls in the browser or on any phone, with scripts, warm and cold transfers, and three-way conferences.
Supervisors in the loop
Live statistics, plus listen, whisper and barge from the browser. Recordings and reports afterward.
Developer friendly
An API for reporting and for connecting your other systems, with tokens limited to what each one needs. Call flows can interact with your systems too.
Built for many teams
Run several contact centers under one organization, each with its own people and numbers, billed together.
Up and running in an afternoon
- Get a number. Choose a local number from inside Sonnus, ready for calls and texts.
- Build its call flow. Greet callers, check your hours, and route them to the right people.
- Add your agents. They get an email, sign in from a browser and start taking calls. That's it.
Pricing
A small monthly fee per contact center, then pay only for what you use. No per-agent licenses, no contracts, no setup fees: add credit, and Sonnus tops it up from your card when it runs low.
Usage
| Platform fee | $5.00 per contact center per month |
|---|---|
| Phone numbers | $2.00 per number per month |
| Calls in or out, campaigns included | $0.04 per minute |
| AI personas, on top of the call | $0.20 per minute |
| Texts sent or received | $0.02 each |
Always included
- Unlimited agents and supervisors
- Call flows, queues and queue profiles
- Outbound campaigns: preview, progressive, predictive and click-to-dial, with answering machine detection
- Agent scripts and contact lists
- Website chat
- Call recording and voicemail
- Listen, whisper and barge
- Live statistics and reports
- API for reporting and integrations
- Several contact centers under one organization
Prices in US dollars, for US numbers. High volumes and anything unusual: talk to us.
Talk to us
Want a demo, a price for your volume, or to talk through what your contact center needs? Tell us a little, and we'll get back to you.
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