SonnusCall flows
Build what callers hear step by step: menus, hours of operation, observed holidays, messages, data from your own systems, and where each call goes next. Every number and every campaign gets its own.
Everything a contact center needs
Built by people who have run contact centers on the big systems, for teams that want the same power without the weight.
Queues that behave
Queue profiles decide what waiting sounds like: hold music, announcements of where callers stand, keys they can press to leave a voicemail or keep their place with a callback.
Skills-based routing
Send each call to the agent best suited to it, by skill and proficiency, or ring an answer group, a single agent or an outside number.
Outbound campaigns
Campaigns with their own call flows, answering machine detection, dispositions and a Do Not Call list, plus click-to-dial for one-off calls.
AI personas
Write instructions and a greeting, give the persona to an agent, and it answers calls like anyone else on the team, leaving a summary of each conversation.
Texting and website chat
Text messages on your business numbers and a chat window for your website, answered by the same agents in the same workspace.
Agents anywhere
Agents take calls in the browser or on their own phone, with scripts to guide them, holds, transfers and wrap-up, from wherever they work.
Supervisors in the loop
See who is on what, live. Listen in or whisper to an agent from your own phone, and review recordings and voicemail afterward.
Built for many teams
One organization can run several contact centers, each with its own people, numbers and settings, billed together with spending limits.
Up and running in an afternoon
- Get a number. Choose a local number from inside Sonnus, ready for calls and texts.
- Build its call flow. Greet callers, check your hours, and route them to the right people.
- Invite your agents. They sign in from a browser and start taking calls. That's it.
Pricing
Pay only for what you use. No per-agent licenses, no contracts, no setup fees: add credit, and Sonnus tops it up from your card when it runs low.
Usage
| Calls in or out, campaigns included | $0.04 per minute |
|---|---|
| Texts sent or received | $0.02 each |
| Phone numbers | $2.00 per number per month |
Always included
- Unlimited agents and supervisors
- Call flows, queues and queue profiles
- Outbound campaigns and click-to-dial
- Website chat
- Call recording and voicemail
- Live monitoring and whisper
- Several contact centers under one organization
Prices in US dollars, for US numbers. AI personas, high volumes and anything unusual: talk to us.
Talk to us
Want a demo, a price for your volume, or to talk through what your contact center needs? Tell us a little, and we'll get back to you.
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